The concept of after sales service is as important as sales. While it does not generate any revenue for the company, it surely does increase the goodwill of the organization in the market and amongst the customers. After sales service is very important to not only retain the new and existing customers, but also to bring back lost and old customers.
After sales service could be defined as, the processes, which are followed, post the sale of the product. The nature of the services includes maintenance, guidance, repair, spare parts etc.
RAPCO after sales service includes:
1) Installation, commissioning and start up services
The Pneumatic Conveying Systems & packaging systems have very specific installation & Start up steps and requires technical expertise. Providing these services is one of the most important of after sales services.
In this regards RAPCO Company, has a technical expert team, in Mechanical, Electrical and Instrument engineers who passed technical trainings at Vendors factories.
2) User training
Training of the end user is another part of after sales service. In the case of industrial machinery, this is a very crucial part. It is very essential that user training to be provided propositions user is going to be handling the supplied equipment.
3) Guaranty services
This is perhaps the most common type of after sales service provided by almost every company for almost every product. Guaranty services include repairing and replacement of selected parts for a selected period.
4) 24/7 Online Support
RAPCO has started providing online support for its customers. Addition to phone call technical services, there is a dedicated helpline for customers as support services by online ticketing system. The customer may call the online support or send message as per his comfort, discuss the problem and get it resolved.
According to increase, the efficiency and reliability of suppled old equipment and make it more user friendly, or decrease the maintenance times of them, upgrading of related units or parts and systems modification will be considered base on last R&D.
These upgrading is introduce periodically for customers with their benefits to decide and select which one is more useful for them.